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When we release a design, a system, into the world, it takes on a life of its own, users use it in unexpected ways. Design is equal parts intention and surrender.
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You work for the people who aren’t in the room. As designers, we are tasked with solving the problems of the world. The more we and those we look up to reflect the face of the world around us, the better our solutions will be.
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Complexity can be measured in a lot of ways but one of the most fruitful is to think of a society as a network of relationships.
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Optimism is hard because it must be constantly reaffirmed. In the face of a hostile, cynical world, it takes effort to show that positivity has merit.
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How could we get Britain voting on prototypes rather than promises?
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A complex system that works is invariably found to have evolved from a simple system that worked.
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We don’t deal in certainty, we deal in probability.
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I learned very early the difference between knowing the name of something and knowing something.