Moving

weeknotes

Oct 18

The last 4 weeks have been some of the most gruelling ones yet. It can be infuriating to know that the world stops for nobody, even when life brings you to a standstill. In Cantonese, we have a saying that describes someone bullish as the ‘one who thinks the world spins around them’. I’m no bullish but this reminder felt necessary — the world did keep going, to-do list growing, and life didn’t wait around. So we move.

Monthly recap

Finalised all 8 customer journeys over validation sessions
Started mapping out the frontstage interactions across 4 journeys of 8, and validating these with individual product owners
Considering the most informatically legible and coherent way to present an end-to-end solution (without losing to the chaos of 100+ types of systems)
Research/school wise, I pulled together 10 interviews with people looking at thoughts on death and personalisation. Thank you to everyone that volunteered time!
6 beautiful, dreamy days in Porto
Lots of reformer pilates

On service design

It’s been annoying to dip in and out of work between school time off and holidays but as we enter the last month of this phase, we’re now shifting focus to the deeper, more strategic end of the detail. There’s a lot of dependencies from other workstreams (i.e. solution architecture) but also on us, to interpret this work and take it to blueprint language. We’re exploring being less exhaustive, adopting more information-friendly practices (i.e. data and design) and having many conversations with lots of process owners across the customer journey.

On research

I was able to run some preliminary research interviews for feedback on what people really think of death (or dying well). There’s such a rich variety in levels of death literacy and not a lot of interest in mortality engagement in general. A lot of this talking about death also circles back to life, and influences between lived experience on personal beliefs. I’m starting to see how my tendency to ‘framework’ everything is limiting my research rigour on something as existential of death. It feels like trying numerous keys on a lock, rather than fashioning one myself.